Santa's Secret Forest | Liverpool's Ultimate Family Christmas Experience

Santa's Secret Forest

Frequently Asked Questions

Event Questions

  • Where is Santa’s Secret Forest located?

    Santa’s Secret Forest is based in Orrell Hill Woods, just outside Liverpool, UK. Full details are available on our How To Find Us page.

  • What dates does the experience run?

    From Friday 21st November to Christmas Eve, Wednesday 24th December 2025.

    Sessions are available throughout the day and evening subject to availability.

  • How long does the experience last?

    The light trail takes on average 30 minutes.

    The Christmas Hub experience is approximately between 1 hour to 1 hour and 10 minutes from start to finish.

  • Is there food and drink available?

    Yes, our Merrywood Market offers festive treats for purchase. VIP guests receive a meal as part of their package.

  • Can I bring my own Food?

    External food and drink is not permitted within Santa’s Secret Forest, but we have a whole host of delicious food and drink available from Merrywood Market.

  • What should I wear?

    While you will be inside once in the Christmas Hub, you will be outdoors on the Light Trail and Merrywood Market in a natural forest setting. Due to this, we recommend you bring appropriate footwear and wrap up warm in layered clothing. Don’t worry though, there are areas in Merrywood Market which offer shelter to keep you dry.

    VIP visitors do have access to a heated lounge.

    Please be aware that despite our best efforts, due to the setting of the forest, some pathways can get muddy at times.

  • Is Santa’s Secret Forest an inclusive and accessible event?

    Absolutely. Santa’s Secret Forest is designed to be a welcoming, inclusive experience for all families. We strive to create a magical, safe, and joyful environment regardless of age, background, ability, or identity. If you have any specific requirements, please reach out to our team. We’re here to help make your visit as magical as possible.

Ticket Questions

  • What is included with a General Admission ticket?
  • What is included in the VIP Experience?
  • Are there tickets for just the Light Trail?

    Yes, Light Trail Only tickets start from £15, giving you access to our magical woodland trail without entering the indoor experience.

  • What are the ticket prices?

    General Admission: From £34 plus booking fees.

    VIP Tickets: From £134 plus booking fee.

    Light Trail Only: £15 plus booking fee.

  • What are the booking fees?
    Face Value Price All In Price Booking Fee Deposit 4x Payments
    £10.00 £11.00 £1.00 £3.00 £2.00
    £15.00 £16.50 £1.50 £5.00 £2.88
    £34.00 £37.40 £3.40 £10.00 £6.85
    £39.00 £42.90 £3.90 £10.00 £8.23
    £44.00 £48.40 £4.40 £10.00 £9.60
    £49.00 £53.90 £4.90 £10.00 £10.98
    £54.00 £59.40 £5.40 £10.00 £12.35
    £59.00 £64.90 £5.90 £15.00 £12.48
    £64.00 £70.40 £6.40 £15.00 £13.85
    £134.00 £144.00 £10.00 £20.00 £31.00
    £139.00 £149.00 £10.00 £20.00 £32.25
    £144.00 £154.00 £10.00 £20.00 £33.75
    £149.00 £159.00 £10.00 £20.00 £34.75
    £154.00 £164.00 £10.00 £20.00 £36.00
    £159.00 £169.00 £10.00 £25.00 £36.00
    £164.00 £174.00 £10.00 £30.00 £36.00
  • How can pay for my booking?

    All varieties of Visa and Mastercard, as well as Maestro, are accepted.

    Tickets can also be paid for on our Payment Plan. This will involve a deposit and then x4 monthly payments.

  • How much are tickets for babies (under 12 months)?

    Babes in arms under 12 months (Proof of age required) free of charge when sitting on a paying ticket holders lap. If you want your child to have a place on the seated parts of the experience they must purchase a ticket.

    All guests over 12 months require a standard or VIP ticket for entry to the full experience.

  • How many people can come in the same family or group?

    Our magical lifts and visit with Santa comfortably fit 8 persons (numbers including wheelchairs or prams) parties of 8 or more are welcome, but this may detract from the overall experience in certain sections of the experience.

    If you email your ticket confirmation number to [email protected] along with the date and time of your booking, your split of big kids, little kids and any prams or wheelchairs we will log your requirement.

    On the day you come to join us let your elf know your party size upon entry to the grand lobby of the Christmas Hub (you will know when you arrive at the grand lobby) and they will aim to accommodate your booking together.

  • Can I book with another Family in the same slot?

    If you and another family are booked on the same slot you will experience your journey through the Light Trail and Christmas Hub and Merrywood Market together. You will split into your separate booking to visit Santa.

  • Can I change my booking?

    Tickets are non-refundable and non-transferable, so please choose carefully before booking.

  • Who can I contact with a question about my ticket(s)?

    Please email [email protected]

Welfare and Access Questions

  • Is the event suitable for prams and wheelchairs?

    Yes, the event is accessible.

    We try to ensure the ground is as flat and smooth as possible for all visitors attending. Please be aware that despite our best efforts, it can become muddy depending on recent weather conditions. We advise against bringing prams with small wheels.

  • Are there toilets on site?

    Yes, we have portaloo toilets around the site for visitors to use.

  • Are strobe effects used in the Show?

    It is not recommended that photosensitive persons attend Santa’s Secret Forest. While no single source of lighting regularly strobes at high frequency, the volume of light fixtures on site could raise the frequency of light flashes and strobe across multiple sources to a level where it may be considered unsafe for people affected by photosensitive epilepsy.

    These effects will be removed for SEN sessions.

  • Who can I speak to about accessibility / carer tickets?

    We have a dedicated accessibility team. Please email [email protected]

    Please state your access needs along with date and session time you are hoping to book and they will provide more information on carer tickets

Customer Service Questions